Temporary Service Change

We are temporarily delivering our services by telephone instead of face to face as part of our efforts to minimise the spread of the Coronavirus.

For Citizens Advice support you can:

• visit our website at: www.casort.org containing up to date help and information online 24/7
• or you can call our Adviceline on 0300 330 9073

Monday-Friday 8:30am – 5:30pm

Specific Advice relating to COVID 19 (also known as Coronavirus)

Symptoms

Anyone worried about their symptoms or those of a family member or colleague, should contact the NHS 111 service:

• Phone: 111
• Online: What to do if you think you have symptoms – nhs 111 online website
• They should not go to their GP or other healthcare facility.

Precautions

People should stay calm and take simple steps such as washing their hands regularly.

Do

• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin immediately.
• wash your hands with soap and water often – use hand sanitiser gel (with an alcohol content of at least 60%) if soap and water are not available
• try to avoid close contact with people who are unwell

Don’t

• touch your eyes, nose or mouth if your hands are not clean

Further advice and guidance

The NHS and GOV.UK websites have answers to common questions about coronavirus:

• Coronavirus: latest information and advice – GOV.UK website
• Coronavirus overview – NHS.UK website

The Government has issued specific advice for:

• Schools – GOV.UK website
• Health professionals – GOV.UK website
• Transport – GOV.UK website
• Social care – GOV.UK website
• Employers and businesses – GOV.UK website

The Department for Education has set up a coronavirus helpline for teachers, parents and young people:

• Phone 0800 046 8687 (8am to 6pm, Monday to Friday)