Councillor Louie Hamblett has again given the Royton and Crompton Practice a Health Check.
In March Lib Dem councillor Louie Hamblett met with representatives from both Oldham Clinical Commissioning Group and Royton and Crompton Family Practice to further discuss the ongoing clerical issues surrounding both the practice’s telephone system and the way in which staff were dealing with feedback from patients.
This follows on from an meeting earlier in the year about similar issues and the fact from feedback for patients the situation appears to not have improved. See link below.
Councillor Hamblett notes that the practice is improving its telephone system along with ensuring better communication between their front house staff and medical staff to ensure patient care is consistent and seamless.
Whilst it does seem since the merger, they have taken on quite a task councillor Hamblett will ensure that he will periodically go back to them and check how their system is going on and bring any patients concerns.