The public can access the service in a number of ways

Via the website the public can find an online referral form on the Welfare Rights page.

By phone on 0161 770 6655 between 9.00 am to 5.00 pm Monday to Friday. The Contact Centre will provide basic benefits advice and where appropriate make a referral to the Welfare Rights Service or Citizens Advice Bureau as appropriate.

Through Access Oldham – the Customer Services Officer will provide basic signposting advice and where appropriate make a referral to the Welfare Rights Service or Citizens Advice Bureau.

In all instances the Welfare Rights Officer/s will aim to make initial contact with the customer within 2 working days of receipt of the referral.