Mr Tony Lloyd, Greater Manchester Police and Crime Commissioner, GMP Openshaw Complex, Lawton Street, Openshaw, Manchester M11 2NS
Dear Mr Lloyd,
RE: 101 – The Police non-emergency number
I am writing to you on behalf of many residents of Shaw and Crompton within the borough of Oldham with regards to the 101 non-emergency number which the public are urged to contact in non-emergency situations.
I have received many complaints from residents from both Crompton and Shaw Wards with regards to the length of time being kept on hold when calling the 101 number and that often no one is sent to investigate the issues that residents have brought to the Police’s attention.
Could I please ask you to look into improving this service so that residents are able to use the service in the way in which it is meant to be used and let me know how this is going to be undertaken, so that I can inform local residents?
Finally, I want to thank you for being proactive with this issue.
Yours sincerely
COUNCILLOR DIANE WILLIAMSON
Liberal Democrat for Crompton Ward, Chair of Shaw and Crompton District Executive
Many thanks for taking this up with the Commissioner. Whenever there is a problem on Crompton Moor it always seems to drop in my lap, due to negative opinion regarding101. Many users refuse to try calling the number. Another issue I’d like to bring to your attention is how the police identify the area of a crime. They use postcodes, or the closest postcode. Incidents in places like Crompton Moor are far from a postcode localtiy, and it would be much easier and efficient to use the Grid Reference, which is used by the fire service. This is much more efficient and if the fire service can use it, why not the police!